Q1: Can I get samples for quality testing?
A1: Yes, we provide free samples (up to 500g per product) for quality evaluation. You only need to bear the shipping cost.
Q2: Can I use my own logo or design on the products?
A2: Yes, we offer comprehensive OEM/ODM services. Your logo, design, and specific packaging requirements can be customized to meet your brand needs.
Q3: Do you have your own factory?
A3: Yes, we have a modern manufacturing facility located in Shandong Province, China. We welcome you to visit our company and factory at any time. As a professional manufacturer, we have full control over the production process to ensure product quality.
Q4: What is your factory's production capacity?
A4: Our annual production capacity reaches 10,000 tons for super absorbent polymers, 5,000 tons for water blocking tapes, and 3,000 tons for soil SAP. We can support large-volume orders with stable supply and consistent quality.
Q5: What is the lead time for orders?
A5: For sample orders and small-batch orders (≤500kg), we have ready stock and can ship within 3-5 working days. For bulk orders (≥1 ton), the lead time is 7-15 working days. For urgent orders, we can expedite production to meet your schedule.
Q6: Do you provide quality certificates?
A6: Yes, we offer complete quality certification documents for all products, including Certificate of Analysis (COA), MSDS, ISO 9001 certification, TUV certificates, ensuring our products meet international standards.
Q7: What payment terms do you accept?
A7: We accept various secure payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, and PayPal. For long-term partners, we can offer flexible payment terms through mutual negotiation.
Q8: How do you handle after-sales issues?
A8: We provide a 12-month after-sales guarantee from the date of delivery. If there is any quality problem with the products, please contact us immediately with relevant evidence. Our after-sales team will respond within 24 hours and offer solutions such as replacement, refund, or technical support.